shipping and handling with clarity
EFFECTIVE DATE: November 1, 2021
These Shipping and Handling Terms (“Shipping and Handling”) govern all purchases on the quarkbaby.com website (the “Website”), which is provided by QUARK BABY LTD d/b/a Quark Baby (“Quark”, “Us”, or the “Company”).
If you have any questions about these terms, please contact us at:
1 (855) 447-8275
You can also write to us:
QUARK BABY LTD.
595 HOWE STREET, SUITE #506
VANCOUVER BC V6C 2T5
1. SHIPPING INFORMATION
*Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer’s expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.
At Quark Baby, we have carefully selected the fastest, most reliable shipping method for all of the products on our site. Your order may ship with UPS, FedEx, Purolator or Canada Post. Deliveries are made Monday to Friday, and typically our shipping partners do not deliver on the weekends. If you require a Saturday delivery, please contact our Customer Care team to discuss availability and costs.
All in-stock items are shipped within 4-6 business days (Monday – Friday), due to higher than normal order volumes during sales shipping times may increase, and you will be notified of any delay. Currently, orders are only shipped within Canada or the US. If there is an issue with delivery times or availability, a Quark Baby customer care associate will contact you by phone or via email within 72 hours to discuss the shipping and delivery options. You will be emailed a tracking notification email once your order has shipped.
Please note that not all orders are shipped together. We strive to fill each online order in a timely manner and in order to do so some orders are shipped from multiple locations.
If there are any discrepancies with shipping amounts (or over-sized items that require shipping charges to be calculated after the order has been placed) a customer service representative will contact you via phone or email to discuss price changes or shipping options. If no shipping amount at all shows on your oversized item (such as furniture, mattresses, bean bag chairs, or a stroller/ car seat combo) a customer service representative will contact you via phone or email with the appropriate shipping amount.
Our shipping partners will attempt to deliver orders twice. A delivery notification will be left at your door if our shipping partners are unsuccessful in their attempts, packages are held at their depots for 3-7 business days and then shipped back to our Quark Baby warehouse.
In order to arrange a re-delivery, delivery charges will need to be paid again by the purchaser. Please note that all deliveries are shipped with “signature required”. If you remove the signature with a service such as UPS MyChoice, you are waiving all liability from Quark Baby and/or the shipping partner should your package be lost or stolen.
All claims for damages/defects must be submitted in writing to email@example.com within 48 hours of receiving the goods. Any order discrepancies need to be reported to firstname.lastname@example.org within 72 hours of receiving the goods.
Please note that at this time we are only able to ship furniture within Canada and cannot ship furniture to the United States. We apologize for this inconvenience.
2. FREE SHIPPING* when you spend $99 (pre-tax) or more
As a thank you for shopping with Quark Baby we are pleased to offer Free shipping for all online orders over $99 (before taxes). Orders that qualify for Free Shipping will be sent via standard service
“Free Shipping” offer excludes but not limited to oversized items such as; large appliances, clearance items, some sale items, and all Furniture items, such as; cribs, beds, dressers, night tables, beanbags, all mattresses; twin, full and crib sized. These items will be noted on the product pages. Free Shipping discount not applicable with the returned merchandise. This offer is not valid on previous purchases. This promotional offer may be modified or terminated at any time without notice. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount. Free Shipping offer only applies to online orders and not orders placed in-store. Some furniture products DO qualify for free shipping!!* Quark Baby reserves the right to cancel and/ or not ship an order at any time.
Shipping charges are based on our shipping partner’s locations. If your location is outside of their shipping areas there may be additional shipping charges that were not calculated with your initial order. This applies to orders that have received Free Shipping as well as those below the free shipping threshold. We will do our best to find a shipping rate that will work within the parameters of what was estimated but some items (oversized items shipping to rural areas, shipping to northern parts of the province, etc) are unable to be calculated by the system and need to be manually calculated by a staff member. We apologize for any inconvenience that this may cause and we will contact you as quickly as possible with shipping options.
*All furniture deliveries are a curbside (first threshold) delivery service. For more information on our furniture delivery or to inquire about additional delivery options please contact our Customer Service team at email@example.com
3. CANCELLATION POLICY
With our commitment to process online orders quickly, cancellation requests must be submitted within 24 hours from the time of order.
Please contact us at 1(855)-HI-QUARK / 1(855) 447-8275 or firstname.lastname@example.org with your cancellation requests. We will notify you if your order is eligible.
Some areas of the country are excluded from our Free Shipping policy. Free Shipping is eligible for orders shipping within Canada.
These exception areas include: Yukon, Northwest Territories, Nunavut & the following postal codes:
- British Columbia
V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G, V0B, V0K, V0N, V0G, V0X
R0B, R8N, R8A, R9A, R0L, R0K
T0H, T8S, T0G, T0A, T0P, T0C, T0J, T0V, T0M
S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A, S0G
G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G4T, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T, J0H
P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T, K0C, N0L
- Newfoundland & Labrador
A0P, A0R, A2V, A0K, A0A, A0H, A0E, A0C, A2H
- Nova Scotia
- Prince Edward Island
5. U.S.-BOUND SHIPMENT INFORMATION
US-bound shipments do not include brokerage fees and any duty or customs charges involved in cross-border shipping. Shipments to the US over a certain value may attract the attention of the local Customs office; this is out of our control and all charges accrued from this are the responsibility of the receiver.
All returned items from the US need to be sent via US Postal Service. Any shipments returned via FedEx, Purolator or UPS can lead to brokerage charges which will also be the responsibility of the customer.
6. PRODUCT RESTRICTIONS
Some products may be prohibited from crossing to the United States (or other countries) and may be subject to being detained at the border. To prevent this risk, Quark Baby retains the right to void any order that has products that fall under this category. Car seats, all furniture items, high chairs, and any other products that are required to pass Health inspections and standards before entering a country are included.