Your Order Status
When will my order ship?
All in-stock items are shipped within 4-6 business days (Monday – Friday), due to higher than normal order volumes during sales shipping times may increase, and you will be notified of any delay.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What is your return policy?
You have 14 days to return unused items in original condition with receipt and original packaging for a refund in the form of the original tender (please see Return Authorization information below regarding online refunds – please note for online purchases the 14 days starts from the date on the receipt).
Upon receiving your return, Quark Baby will inspect the item to make sure it is in resellable condition before issuing a refund. If for any reason, the item is not returned in its original condition and packaging or is no longer resalable, restocking fees may be deducted from the refund amount. If your refund is approved it will be refunded within 5 business days. Products that have been opened and assembled are not eligible for return.
Store credit or exchange only for items returned within 30 days. For online purchases the exchange policy is 30 days from the date on the receipt. NO refunds or exchanges will be permitted without a receipt or gift receipt. For in store purchases as well as online orders being returned to a store location a copy of your receipt or gift receipt is required in order to process your return. For online purchases being returned via mail or for an online purchase requiring a refund (not store credit or exchange) a Return Authorization is required – please see below for more information.
Exchanges are processed as a new order. We will credit the value of the returned merchandise and charge you for the new order. Please note this process is not always sequential.
After 30 days, items cannot be returned and are a final sale. We pride ourselves in maintaining high quality standards and cannot take back items that have been used, damaged or are not clean. We like to ensure a level of integrity for other customers who may purchase a returned item and cannot in all confidence put items back on the shelf knowing they do not meet the above criteria.