EFFECTIVE DATE: November 1, 2021

This Returns and Exchanges Policy (“Returns and Exchanges”) govern all purchases on the quarkbaby.com website (the “Website”), which is provided by QUARK BABY LTD d/b/a Quark Baby (“Quark”, “Us”, or the “Company”).

If you have any questions about these terms, please contact us at:

help@quarkbaby.com

1 (855)-HI-QUARK
1 (855) 447-8275

You can also write to us:

QUARK BABY LTD.
595 HOWE STREET, SUITE #506
VANCOUVER BC V6C 2T5
CANADA

By purchasing any product or service on the Quark Baby Website, you agree to be bound by our Privacy Policy and Shipping and Handling Policy.

1. RETURN POLICY

You have 14 days to return unused items in original condition with receipt and original packaging for a refund in the form of the original tender (please see Return Authorization information below regarding online refunds - please note for online purchases the 14 days starts from the date on the receipt).

Upon receiving your return, Quark Baby will inspect the item to make sure it is in resellable condition before issuing a refund. If for any reason, the item is not returned in its original condition and packaging or is no longer resalable, restocking fees may be deducted from the refund amount. If your refund is approved it will be refunded within 5 business days. Products that have been opened and assembled are not eligible for return.

Store credit or exchange only for items returned within 30 days. For online purchases the exchange policy is 30 days from the date on the receipt. NO refunds or exchanges will be permitted without a receipt or gift receipt. For in store purchases as well as online orders being returned to a store location a copy of your receipt or gift receipt is required in order to process your return. For online purchases being returned via mail or for an online purchase requiring a refund (not store credit or exchange) a Return Authorization is required - please see below for more information.

Exchanges are processed as a new order. We will credit the value of the returned merchandise and charge you for the new order. Please note this process is not always sequential.

After 30 days, items cannot be returned and are a final sale. We pride ourselves in maintaining high quality standards and cannot take back items that have been used, damaged or are not clean. We like to ensure a level of integrity for other customers who may purchase a returned item and cannot in all confidence put items back on the shelf knowing they do not meet the above criteria.

Gift Registry

All gifts purchased off registries can be returned for a store credit up to 90 days after the date of purchase with a gift receipt or proof of purchase.

Clearance items are FINAL SALE.

For safety, health & hygienic reasons, some products are final sale.

These products include, but are not limited to:

• Breast pumps & accessories
• Baby monitors that have Wi-Fi functionality
• Bath tubs & Bathing accessories
• Skin care products, tootbrushes & toothpaste once opened
• Special Order & Pre-Order Items
• Clearance items
• Gift Cards
• Furniture

All items labelled "clearance" are final sale and cannot be returned or exchanged for store credit.

*Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer's expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.

2. SPECIAL ORDERS & PRE-ORDERS

All special order, pre-order and furniture items are final sales and cannot be cancelled. Special orders are items that we do not have in our inventory and have an estimated order lead time. Once the items have been paid and ordered, they cannot be returned and are a final sale. You will be informed of the estimated order time for your items prior to completing the special order. Delivery times are estimated and not guaranteed. Please note that estimates are given based on information given by the supplier; West Coast Kids is not responsible for supplier delays or back orders. As soon as the order arrives in store you will be contacted or it will be shipped to you.

3. CANCELLATION POLICY

With our commitment to process online orders quickly, cancellation requests must be submitted within 24 hours from the time of order.

Please contact us 1 (855)-HI-QUARK / 1 (855) 447-8275 or help@quarkbaby.com with your cancellation requests. We will notify you if your order is eligible to be cancelled. Please note that sending in a cancellation request does not confirm that your order has been cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to our return policy.

4. RETURNS & EXCHANGES

In order to return an item via mail or for online purchase requiring a refund (within the 14 day return policy) please contact our web team at help@quarkbaby.com.  A customer care representative will let you know next steps.

Please note, refunds are issued once an item has been received and inspected at a store location. Any items that are sent that do not meet the requirements of a return will still be seen as a sold item and a customer service representative will be in contact.

Please note a Return Authorization is only required if you are returning your online purchase or gift via mail or if you are requesting a refund instead of a credit or exchange. If you are exchanging your items to a store location or looking for a store credit only a receipt or gift receipt is required.

By purchasing any product or service on the Quark Baby Website, you agree to be bound by our Privacy Policy and Shipping and Handling Policy.

5. MANUFACTURER’S LIMITED WARRANTY

Quark™ warrants its products to be free from substantial defects in workmanship and material under normal household use in accordance with the instructions for (1) one year following date of purchase. Register your Quook at https://quarkbaby.com/warranty/ for an additional 6 month extension of the manufacturer’s limited warranty.

Quark™ will, at its discretion, replace or repair any item requiring service. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product.

This is a limited warranty. Liability for consequential damages is expressly excluded. Proof of purchase is required. Some Canadian provinces and US states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from province to province and state to state. Customer service is only provided within North America. If this product is used with an electrical converter, this warranty is void. Contact us for any of the reasons listed above to submit a claim under this warranty.